Frequently Asked Questions

   I.  Order process and online registration

 1.     How do I purchase products on Hoayeuthuong.com?

There are more ways to order, please choose one that suites you:

  • Order directly on the website.
  • Order via our 24/7 hotline 01234569301 or phone (during office hours) +81 6 2 997088.
  • Order directly at our executive office: Xuan Truong Building, ground floor, 196/26-28 Cong Hoa street, ward 12, Tan Binh district, Ho Chi Minh City.
 2.    When should I order?

We always recommend you to order at least one day in advance. This will help us serve you better. However, in some extraordinarily important cases that require only simple flower samples, we will accept your orders 1 or 2 hours before delivery.

 3.     How will you confirm my order?

After filling out the order form and clicking on “Order” on our website, you will receive an order notification per email. After having received your order, we will call or email you to confirm the order.

 4.     How can the quality of all your products be guaranteed?

All agents and suppliers have been carefully selected and have committed to give Hoayeuthuong and our customers the best products and services! If you, for any reason, are not satisfied, please contact us at 0919101442 PBX (Manager) or email us: [email protected] Any feedback will be helpful, as we only want happy customers.
In the rare case of insufficient floral materials, we will proactively get in contact with you to inform and offer you the best alternative.

 5.      Do I have to register as a customer on Hoayeuthuong.com before purchasing?

Registering is not compulsory, but it gives us a better chance to offer you the best service. You will, for example, receive promotions and special offers.

 6.    I forgot my password
  • To retrieve your password, click on “Forgot your password?”.
  • Enter the email address used when you registered, then click “Continue”.
  • We will send you an email with a link to reset your account – please click it.
  • Enter your new password and press “Save” to complete.
 
    II.  Payment

 7.     How can I pay for my orders?

We offer several means of payment. You can pay directly via bank transfer or online through Baokim.vn or PayPal.com. Please see detailed instructions under Customer service à Payment instructions.

 8.     Money transferring through banks and post offices can take some time, while I need my order carried out urgently… what can I do?

You can take a picture or scan the money transfer receipt and email it to us: [email protected] In emergency cases, we can accept this type of confirmation.

 9.     Will I be charged any shipping fee?

Mostly not – we offer free delivery in most of Vietnam from our branches in all 63 provinces. However, if there is not any branch of Hoayeuthuong in your area, we will charge an extra fee depending on the distance from the center to the delivery location.


 III.  Quality, changes/cancellations, and delivery


10.    How do I change or cancel my order?

If your order is already en route, has already been shipped or delivered, we are unable to change or cancel it.
If your order is scheduled for a future delivery date, we will do everything possible to comply with your request. Just email us or call us at 01234569301.          

When should I cancel my order at the latest to receive a refund?

  • Ho Chi Minh City and Hanoi: At least 2 hours before expected delivery time.
  • Other provinces: At least 4 hours before expected delivery time.
11.    How do I know whether the recipient receives the ordered product on time?

When the product has been delivered, you will be informed via email, chat, or SMS.

12.    How can I check the product quality if I’m not the recipient of the product?

You may ask the recipient to take a photo of the product. In case you are asking us to take and send pictures, a service fee will be charged.

13.    I want to buy flowers but I don't know how to choose the right ones. What should I do?

We are more than happy to advise you and help you find the best solution. Please contact us in one of the 2 following ways:

  • Chat with us via our homepage chat 
  • Call our hotline: 0123456 9301
14.    Where does Hoayeuthuong deliver flowers to?

We deliver to all provinces in Vietnam. We also deliver to other countries, e.g. USA, UK, Japan, South Korea, Australia, etc. – contact us for more information on flower delivery locations.

15.    Can I order from outside Vietnam?

Yes, you can order no matter where you are – that’s one of the reasons we have our 24/7 hotline, so we can be there for our customers from all the different time zones.

 

  IV.  Other questions

16.    How do I/my company a partner of Hoayeuthuong.com?

If you are interested in becoming our partner, please send us an email at [email protected] or contact us by phone at 0919101442 (Mr. Duong) for more information.

17.    If I’m not satisfied with your products and services, can I get a refund?

We are so convinced that you will be happy with our products that if you are not satisfied we will refund you the full cost accompanied by an apology gift from us.

18.    How do I recommend Hoayeuthung.com to my friends and relatives?

We dearly appreciate your trust in, support for and belief in Hoayeuthuong and our products! You can send the link to www.Hoayeuthuong.com via email, Facebook, Yahoo, or other social networks, maybe accompanied by a picture of your beautiful Hoayeuthuong flowers. Furthermore, you are very welcome to follow us on Facebook (and invite your friends to do so as well).

We still haven’t answered your question? Please contact us!

  • Email us: [email protected]
  • Chat with us via the homepage popup in the lower right corner (during office hours)
  • Call our 24/7 hotline: 01234569301
  • Call our customer service: +84 6 2 997088 (during office hours)

Office hours at Hoayeuthuong.com

Monday-Friday :   8.00 am –   5.30 pm
Saturday         :   8.00 am – 12.00 am

Outside office hours, please call our 24/7 hotline: 01234569301

 

Whole sale price

Save $1

In order to encourage customers to buy online, we will discount $1 for each online purchase.

100% satisfaction

With many years of experience in flower delivery business, we understand the importance of delivering the pure message from buyers to receivers. We guarantee to put customers satisfaction our top priority and will refund if you are dissatisfied.
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